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who

Hello!  I'm Flora. 
I help organizations deliver  human -centered digital experiences across B2B, B2C, and SaaS.

Ever-curious. Insight -driven. Strategic. Adaptable. Collaborative. Hands-on designer.

*Note: A password is required - contact me for access

what

what I do .

I am a human-centered design leader.
From data intensive to highly regulated environments, I bring 15+ years of navigating complexity, applying systems thinking, and driving thoughtful solutions
Career highlights*

*Note: A password is required. If you do not have a password, please contact me for access.

CareConnect

Re-imagining a scheduling experience for home health care service providers

B2B • SaaS • Healthcare

PenguinRandomHouse

Unifying multiple antiquated ordering processes post corporate merger

B2B • Responsive • Publishing

Verizon

Empowering 140M+ customers to take charge of their digital security

B2C • Mobile • Telecommunications

Spotlight: Financial Services

Translating financial complexity into intuitive experiences

B2B • B2C • SaaS • Enterprise • Responsive • Mobile • Financial Services

Sometimes the questions are complicated and the answers are simple

- Dr Seuss

how

how I work .

Translating ambiguity into clarity, building trust across disciplines, and — always — advocating for users.

Learn

Build an arsenal of knowledge. 

Study the business, users, audience, competition, market trends, + existing products, content and materials

Think

Synthesize research. 

Identify business objectives, user needs, key tasks, pain-points, + gaps, and analyze content

Collaborate

Work together across internal + external multi-disciplinary
project teams

Define

Establish requirements that meet project goals, business objectives, + user needs

Create

Design.  Sketch potential solutions, prototype, test, learn, iterate

Communicate

Ensure user experience + design concepts are clearly conveyed to stakeholders + project teams

When you’re curious,
you find lots of interesting things to do

 
- Walt Disney

Contact

get in touch .

Resume and samples provided upon request

Thank you! Your message has been received.

© 2025 orafle.com |  Human -Centered Design Leader based in NYC

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